How we work
At East Sussex Carpentry, we believe that great workmanship is only half the job - the other half is clear communication, reliable processes, and a smooth experience from first enquiry to the final handover. Here's how we make that happen.
Initial Contact & Consultation
Every project begins with a conversation. We take the time to understand your needs, your space, and your vision
Payment Schedules
For projects over £1000, we use a staged payment structure to keep everything fair and transparent
Workmanship & Standards
This includes reliable arrival times, tidy and respectful working practices and best practice. We treat every job with the same level of care
Transparent Estimates
Once we have the details, we provide a clear written estimate and expectations
Estimates, Invoicing & Payments
All estimates and invoices are issued through our professional accounting software, with banking transfer as standard
Completion & Aftercare
Once the work is finished, we walk you through the completed project to ensure everything meets your expectations
Project Deposits
To secure your booking and cover initial material costs, we take a project deposit before work begins
Materials & Sourcing
We only use high-quality materials from trusted suppliers. Materials are charged at trade cost plus a small handling fee
No Surprises, Ever!
We pride ourselves on transparency. If anything unexpected arises during the project, we discuss it with you before taking action. No hidden costs. No last-minute changes without you approval
"Integrity in every detail.”